1. What this policy covers
This policy sets out what happens if you, or we, cancel a booking for a public masterclass listed on our Programs page. It is a plain-language restatement of Section 5.4 of our Terms of Use (If you cancel), and the two should be read together. The Terms of Use are the version that applies legally; if anything here differs from them, the Terms of Use prevail.
Corporate, in-house and private team sessions are not covered by these tiers. See Section 7 below.
2. How to cancel your booking
Send your cancellation request in writing to shivangi@coremanagementservice.com. Please include your booking reference (the IA-… number in your confirmation email) and the name the booking was made under, so we can find it quickly.
The date we receive your written request decides which refund tier applies — not the date you sent it, and not the date we reply.
3. Refund tiers
| Written notice received before the program start date | Refund of the amount you paid |
|---|---|
| 7 days or more | 100% |
| Between 3 and 7 days | 50% |
| Less than 3 days | No refund |
| Not attending without written notice | No refund |
The amount you paid is the total shown on your confirmation and tax invoice, which already includes VAT.
4. Send a colleague instead
If you can't make it, you can pass your place to a colleague at no charge. Tell us in writing at least 48 hours before the program begins and send us their full name, email address and mobile number so we can issue their confirmation, ticket and invoice in their name. The person you send must meet any eligibility criteria stated on the program page.
5. Move your booking to a later date
Instead of cancelling, you may ask to move your booking once to a later scheduled date of the same masterclass, subject to seats being available, provided you give at least 7 days' written notice. Once moved, a transferred booking becomes non-refundable.
6. If we cancel, reschedule or relocate the program
We may cancel or reschedule a program, change its venue, move it between in-person and virtual delivery, or substitute a facilitator of equivalent standing.
Where we reschedule or cancel, we will notify you in writing at least 7 days before the original start date, except where circumstances beyond our reasonable control make that impossible.
If we reschedule and the new date does not suit you, or if we cancel outright, you choose either a transfer to an alternative scheduled date or a full refund of the amount you paid. That choice is your sole remedy.
We are not responsible for flights, hotels, visas, time off work or other costs you arrange around a program that is cancelled, rescheduled or relocated. Booking refundable travel, or taking appropriate insurance, is a sensible precaution.
7. Corporate and in-house programs
Sessions run privately for one organisation follow the terms in the written proposal we send you. Unless we have expressly agreed otherwise in writing, corporate fees are non-refundable once the engagement is confirmed, and rescheduling within 14 days of the agreed delivery date may attract a charge of up to 50% of the fee to cover facilitator time already committed.
8. When the money arrives
Approved refunds are returned to the original payment method through Stripe within 14 working days of approval. Card processing fees, bank charges and currency conversion differences are not recoverable and may reduce the amount that reaches your account.
We cannot refund a booking to a different card, bank account or person, and we do not hold booking balances as credit.
9. Questions about a cancellation
Email shivangi@coremanagementservice.com or call or WhatsApp +971 554534659 with your booking reference and we will confirm the tier that applies and the next step.